Our Return Policy in short


Return Policy

Please contact Nzenwa before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Nzenwa and gives information relevant and the reason for complaint.


Return Conditions

 All sales are final as was indicated earlier, since they were custom made. The product must be in new condition and unopened. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Nzenwa suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

The easiest way is to e-mail us, along with a brief description of your case.



Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Nzenwa is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost upon receiving it or you notice the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not claimed a certain number of days, we reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: Contact us at customercare@nzenwa.com